2015/16 Season Card Q&A

Get your queries answered regarding today's launch of Stoke City's 2015/16 Early Bird Season Cards

3rd & 7 37yd

hi my wife has got a disabled season card and cares card does she still have to come to the ground to renew or can it be done by phone.

by john 3/3/2015 5:33:57 PM
I have just renewed my tickets for me and my son. but just seen post below about a possible discount I should have had for my son who in city7's - I have paid £99 for his ticket in q railing lower - should he have had a discount?

by jon 3/3/2015 5:32:28 PM
hello, if i had the finance option last year and want to continue with this do i need to do another application from fresh or will it just renew ????

by darren 3/3/2015 5:31:06 PM
Hi Paul,

What a proud family of Potters! Great to hear :)

Our City 7s free Early Bird Season Card offer is for members from 2011/12 up to present date, which covers members up to Under 11. Purchases must be with a paying adult and by telephone or Ticket Office visit.

All members, past and present, will have been sent a letter. However, if you haven't received anything, please send details of family name & address to supporters@stokecityfc.com .......then we will check our records and get straight back.

Happy to help!

Thank you for your support! #IAMSTOKE

by stokecityfc.com 3/3/2015 4:13:50 PM
Hi, My son was a city seven member 3 years ago and we have season tickets in the family stand. I renewed our season tickets last year via the ticket office and my son s ticket was £38 ..was his entitled to be free ? and will his be free this year ?

by Paul 3/3/2015 4:13:46 PM
Hello Tony,

Thanks for this. Any credit/debit card payment issues from earlier today were outside of SCFC control, but we are certainly up and running now. Sorry to all our fans for any issues caused.

Are you still having problems? Please ring the Ticket Office on 01782 367599 or email supporters@stokecityfc.com if problems persist.

Thank you for your support! #IAMSTOKE

by stokecityfc.com 3/3/2015 4:07:13 PM
Hi Francis,

Can I ask whether you're using an Apple device? If so, the problem may be linked to the fact that Flash Player is needed to purchase your card. Apple devices do not support Flash Player.

If problems persist, then please contact supporters@stokecityfc.com

Thank you for your support! #IAMSTOKE

by stokecityfc.com 3/3/2015 4:03:53 PM
I am still struggling to get the system to accept my application for an unallocated season card. Everything loads for me if i just want to renew my seat,but that's not my plan. When i go to the unallocated seats, the stadium does not load, and i cannot proceed.

by Francis edited by stokecityfc.com 3/3/2015 4:03:50 PM
Hi James,

See below....

Thanks for your support! #IAMSTOKE

by stokecityfc.com 3/3/2015 4:02:04 PM
Hi, quick question, what are the opening hours for the ticket office - are they open any longer during this period?

by James C 3/3/2015 4:01:40 PM
Hi YSS,

Some feedback straight out of the Ticket Office......

Opening hours are Mon-Fri 9-5.30pm and Sat 9-2 non matchdays. We are open up until kick off tomorrow and after the final whistle for 30 mins. If it’s v.busy, then from 1 hour before the game, we will only be serving supporters for the match. We will be doing some late opening times and opening on a Sunday towards the end of the Early Bird period which will be advertised on the website.

Thanks for your support! #IAMSTOKE

by stokecityfc.com 3/3/2015 4:01:24 PM
What time will the ticket office and the telephone line close as I'm at work 9-5 and can't access a phone. Thanks.

by YSS 3/3/2015 4:01:21 PM
Hello Richard,

There are no plans this coming season to set up the 4-month payment scheme. 12 month direct debit is the only option provided for 2015-16. We hope our fans find it useful and a real aid to financing their cards.

Thank you for your support! #IAMSTOKE

by stokecityfc.com 3/3/2015 3:59:02 PM
Hi, will you be restarting the pay over 4 monthly instalments option again.

by Richard 3/3/2015 3:58:59 PM
Hi Richard,

To change a name on a Season Card, you need to provide written authorisation from the original Season Card holder stating that they won’t be renewing and are relinquishing their seat. Hope this helps?

Thank you for your support! #IAMSTOKE

by stokecityfc.com 3/3/2015 3:56:09 PM
Hello I have three season cards on my account. I want to change one of them to another who is younger. How do I do this ? Thanks

by Richard 3/3/2015 3:56:07 PM
I've logged in today to by a ST for the first time but I can't select a seat. Is this expected?

by Ash 3/3/2015 3:54:14 PM
Hello,

Good question! The only way to guarantee your seat for next season is to renew by March 31st.

We hope to have you with us.

Thank you for your support. #IAMSTOKE

by stokecityfc.com 3/3/2015 12:45:59 PM
Hi, I'm currently a season card holder, about to renew - When should I do this by to guarantee the same seat?

by Rbeardmore edited by stokecityfc.com 3/3/2015 12:44:27 PM
Hello Karl,

Your MyStokeRewards points can be redeemed against the cost of your Season Card. We're really happy to provide this benefit. Of course, you are then free to spread the rest of the payment across 12 months direct debit.

Thanks for your support. #IAMSTOKE

by stokecityfc.com 3/3/2015 12:34:26 PM
Hi, I have quite a few award points on my card, how do I use these towards my season ticket and if I do used them can I still use the pay over twelve months option?

by Karl Johnson 3/3/2015 12:34:23 PM
Hello Mark,

Thanks for this. Our Under 21 price is for both students and non-students. We do not make a distinction or offer an additional discount.

However, we are sure that from just £14.15 per game, the Under 21 cards provide real value for Stoke supporters both in/out of Higher Education.

Thanks for your question & your support. #IAMSTOKE

by stokecityfc.com 3/3/2015 12:30:05 PM
Hi...Could you tell me if Students get any additional discount on the Under 21 prices?

by Mark 3/3/2015 12:30:00 PM
THANK YOU TO EVERYONE WHO HAS RENEWED SO FAR. AS YOU'D EXPECT, A VERY BUSY MORNING AT THE BRIT, BUT WE WOULDN'T HAVE IT ANY OTHER WAY.

FANTASTIC SUPPORT!!

by stokecityfc.com 3/3/2015 11:54:47 AM
Hi Jackie,

Thanks for your email. Full price Season Cards can be bought online, not free ones. All you need to do is just buy your own seat.

The Ticket Office will issue the Free Carer's card to you if you ring them at any point (01782 367599)

Many thanks for your backing. #IAMSTOKE

by stokecityfc.com 3/3/2015 11:51:50 AM
I AM A DISABLED SEASON TICKET HOLDER AND THIS TIME I WANT TO PAY MONTHLY BUT WHEN I CLICK ON OUR SEATS IT IS CHARGING ME FOR BOTH

by JACKIE 3/3/2015 11:51:37 AM
Hi Simon,

Thanks for the kind words. We're committed to making football as affordable as possible for loyal fans like you :)

Prices are £150 and you can certainly 'add to your basket' and spread the cost.

Thank you for your support. #IAMSTOKE

by stokecityfc.com 3/3/2015 11:29:55 AM
Hi...Fantastic news on the prices again! Best value football since my 1st season ticket in 1999 - Can you please confirm prices for the W1 and W2 car park, as i need to renew this also. Will i be able to spread the cost on this also, or do i pay for this upfront?

by Simon Wait 3/3/2015 11:29:53 AM
Hello Francis,

We're regularly checking the website on several computers and it appears fine. Lots of sales going through!

Could you please contact the Ticket Office on 01782 367599 and let them know at which stage the problems occurs & they'll talk you through....or even process the sale?

Thanks for your support. #IAMSTOKE

by stokecityfc.com 3/3/2015 11:27:44 AM
Hello. I am struggling to buy online an unallocated season card. I am a current season card holder and i am eligible to buy at this time but the screen is not completing when i go to the relevant section

by Francis 3/3/2015 11:27:41 AM
Hi Aaron,

Thanks for your question. Sorry to hear about your employment circumstances, we hope things pick up soon.

You would only find out whether you are eligible for direct debit when you have submitted a Finance Application.

Queries regarding direct debit questions may be answered by the following FAQ section on our finance partner’s site.

www.v12personalfinance.com

Thank you for your support! #IAMSTOKE

by stokecityfc.com 3/3/2015 11:03:39 AM
hello will i still do the direct debit for my season card all tho im out of work got laid off work in january

by aaron 3/3/2015 11:03:37 AM
Hi Gary,

That's not a problem. As long as you have both Client Reference numbers then you can do that either in-person, on-line or by phone!

Thanks for your support! #IAMSTOKE

by stokecityfc.com 3/3/2015 10:56:37 AM
Hi James,

You're quite correct. That's a very popular stadium area and there are currently only 4 seats together on Row 3. We hope you decide to join us - either in Block 30 or some other part of the Brit!!

Thank you for your support! #IAMSTOKE

by stokecityfc.com 3/3/2015 10:52:26 AM
Hi Steven,

Top man for renewing!! Just had an update from Ticket Office and we will certainly allow you to pay any difference after the Early Bird period.

The Ticket Office are v.busy at the moment, but perhaps ring them later on 01782 367599 or send an email to supporters@stokecityfc.com for more information.

Thank you for your support. #IAMSTOKE

by stokecityfc.com 3/3/2015 10:49:31 AM
Welcome to Stoke City Football Club's Q&A for 2015/16 Early Bird Season Cards

by stokecityfc.com 3/2/2015 3:39:25 PM

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2015/16 Season Card Q&A

Get your queries answered regarding today's launch of Stoke City's 2015/16 Early Bird Season Cards